All merchandise management processes are to be handled in Kundenmeister and all merchandise management reports are to be generated from Kundenmeister. The project includes the preparatory design of the merchandise management processes. The normative basis for the conception is the 4-step methodology of ÖNORM A 9009:2013 "Processes in management systems - Instructions"

The designed target processes and an action plan for implementation are handed over to the project client.

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